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Ask us a question

If you have placed, or are about to place an order via our website, our team will be happy to answer your questions. If your enquiry is about an existing order, please have your order number to hand.

 

Warranty Queries

If you have purchased your product within the last 12 months, please contact the retailer in the first instance to deal with any matters relating to your warranty.

 

Contact

You can contact our customer service team using either the contact form below or
Email: support@carmen-products.co.uk
Telephone: 0333 220 6060
Address: Sutton House, Berry Hill Road, Stoke-on-Trent, Staffordshire, ST4 2NL


Customer Services Opening Hours

 

Monday to Friday: 08:30 to 18:00
Weekends and Bank Holidays: Closed

 

Returns Address

Sutton House, Berry Hill Road, Stoke-on- Trent, Staffordshire, ST4 2NL

 

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